These Terms and Conditions apply to all our business with you, whether it is via the website or otherwise.
Thank you for using Bennett Cards. This site is run by Bennett Cards Ltd. ("Us", "We", "Bennett Cards", "Our").
Access and use of Bennett Cards' website(s), service and app(s) ("Website", "App", "Service") is governed by the Terms and Conditions ("Terms and Conditions", "Terms") on this page, and the Terms also includes the Privacy Policy (defined below). By accessing or using any part of this Service you ("you, your, yours, user") agree that you have read, understood and agree to be bound by these Terms ("Agree", "Agreement"). We may modify these Terms at any time. By continuing to use this Website, this Agreement also includes any updates or modifications of these Terms. If We update these Terms, we will amend the date at the footer of this page, which incdicates when these Terms were last modified. If you do not agree to, or agree to abide by these Terms, you are not authorized to use or access this Service. You agree that these Terms represent the entire understanding between us and you and these Terms supersede any previous agreements, promises, assurances, warranties, representations and understandings, whether written or oral, between us and you.
OUR DETAILS: BENNETT CARDS LTD.
Contact Address: PO Box 184 Darwen, BB3 9BA England. (The geographic registered office address may be found at the end of this notice).N.B. Please do not send any orders via post. Orders may be made by telephone: 033 3355 1313 or via our website: www.bennettcards.co.uk.

We provide a range of products & services, including but not limited to stationery, folders, greetings cards, emergency supplies & homeware.

Our aim is to ensure that information on the Site and in our catalogue and flyers is accurate and up to date. Please inform us if you find anything that is incorrect or difficult to understand.

All items and images on this Site, in our catalogue and any addendum, including flyers, the catalogue and layout of our website are copyrighted. Nothing must be copied from this Site or from our catalogue without our prior consent in writing. You may download information for your own personal use, that is, with a view to purchasing items from our Site or catalogue. Otherwise, we do not give permission for you to download, copy, send or retransmit anything from our Site or catalogue in any form whatsoever. The names BENNETT CARDS LTD; KHARISMA PRODUCTS LTD; SAFFRON DESIGNS are our trade names; you may not use them without our permission. All rights reserved.

All prices relating to goods purchased from us, whether purchased from this website, or from our catalogue, or otherwise, are liable to change at any time without notice. A description of goods on this web site, in our catalogue or otherwise does not guarantee that they will be available at the time of ordering. If you order an item and it is not available, we will contact you to either offer a replacement item or a credit or refund. As our suppliers may at times alter the look of a particular item, we will notify you if we feel the alteration is a significant change, and you will retain the right to refuse goods that are significantly different from the description given by us.
A lack of description (including text description and/or image) or a percived lack of description does not constiude an incorrect description. If you need any further information regarding a product please contact us so that you can make a more informed decision when purchasing.
Any prices or descriptions in printed material are there as a guide only and subject to change at any time.

All payments must be in Pound Sterling (GBP). Payment is, without exception, required with your order. This also applies to orders made well in advance of the projected delivery time (e.g. diaries and all year text items). You may order online using a debit or credit card ("Credit Card", "Card"); via PayPal or Sage Pay, using a secure server. In opting for this method of payment you agree to the terms and conditions of Pay Pal and/or Braintree. You may order and make payment by credit/debit card by telephone on 033 3355 1313 with your order and credit/debit card details. All payments will be taken out immediately and prior to your order being sent. All goods remain the property of Bennett Cards Ltd until full payment is received and retained. No payments should be made via email.
We do not store, nor have access to your Credit Card data (card number, expiry date etc). We may be able to see certain details regarding your payment including the last 4 digits of your card and your billing address.
We offer the option of storing your Credit Card details for ease of ordering for future orders. By ticking, or leaving ticked the relevant checkbox on the payment page, you agree to allow our payment processor Braintree to store your Credit Card details. Your Credit Card details are store in the form of a unique token. By storing your Card details with us you agree and acknowlege that the saved Card will also be available to be used to make payments over the phone for future orders with your permission and with confirmation of the last 4 digits.

Some products can be ordered before they are instock, or while they are out of stock ("Pre-order", "Out-of-stock").
We offer various postage options. We reserve the right to cancel an order if the cost of deliving your order is more than we were expecting (for example if an order's delivery address is a remote location).
We reserve the right to change postage & packaging prices at any time without notice.
Some postage option are only available to certain delivery addresses or above or below certain order values.
The appropriate postage MUST be selected in the checkout (as indicated on the checkout page of our website) to cover the extra postage costs, which vary according to destination. Selecting an incorrect delivery option may mean that your order may not arrive, or that we may cancel your order.
We aim to delivery your order within a reasonable amount of time. The amount of time an order takes to be delivered depends on the postage option that you select, which products you order, and the stock level of individual items, as well as the due-in date for out of stock items..
Some postage options state that your order will be dispatched only once all products are in stock (this applies to all orders going outside the UK and certain options going to the UK). By selecting such a postage option, you agree that you will not receive your order until all products are in stock, which may cause significant delays to your order.
By Pre-ordering a product, you agree that you will not receive your product until after it is in stock. You agree that the "due-in" date displayed on the product page is as a guide only, and in the due-in date when we receive the products, not when you will receive the product. We will aim to delivery Pre-order products within a reasonable amount of time after we receive them in stock.
You agree that delivery times for postage options are a guide only and are not a guarantee. You agree that by paying delivery cost above the minimum available delivery option, this does not mean that you are guaranteed to receive your order within a certain period of time.

For orders that are to be delivered to COUNTRIES OUTSIDE the UK, there may be import fees, duties, taxes, or similar (which may be charged by your government). ANY additional fees, charges, taxes or duties are out of our control and these are charge to the receiver of the order, and must be paid by the receiver of the order. You should check with your local government first before ordering to make sure you are fully aware of what these charges maybe.
For some destinations outside of the UK, VAT will not be charged by at the time of purchase. When this applies, as our prices include VAT, the appropriate VAT amount will be "deducted" in the checkout. This will appear as a deduction off of the cost of delivery.
If you return goods because they are unwanted, you must return the goods to us before a refund can be made to you. Return delivery costs must be paid for by yourself, and it is your responsibility to get the goods back to us safely. (This also applies within the UK).

The prices displayed on our site, in our catalogues and flyers etc., are the prices paid by the customer without exception, if the customer is in the UK and liable to pay VAT, or in countries, including dependent territories that are not a part of the UK that are zero-rated. VAT where applicable, is deducted and is paid to HMRC.

Unless your order is a personalized item or a special request, you may cancel your order at any time before delivery and receive a refund. You also have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the goods.

Further to you statutory rights described above, we allow you to cancel an order within 30 days of receiving the goods. To cancel an item, you must contact us informing us of your wish to cancel within the timeframes above. You should return any unwanted goods within fourteen calendar days of cancellation.

When returning any goods for a refund, you agree that you will be refunded for the cost paid for the goods minus the following where applicable:
The value of vouchers claimed and multibuy discounts. For each return, any vouchers or discounts you claimed on the original order will be re-calculated to determin if they are still applicable based on various factors including, but not limited to, your re-calculated order value and quantity of products ordered. Therefore you agree that you may lose the benefit of a discount and the refund received may be less than the full value of a returned product where you originally received a discount based on the purshase of that product. If more than one of the same item was purchased at different prices, then the lowest cost product(s) will be refunded first.

Returning Unwanted Goods:
You must return unwanted to goods in new and re-sellable condition.
If you are returning unwanted goods, you will be reimbursed for the cost of the goods where approprate (see above) but not for the cost of returning the items to us.
You will be refunded for the original postage paid only when the full order is returned to us, and only up to the cost of the lowest available postage option available to you when you placed the order. You will not be refunded for any extra postage that you paid for example for a faster delievery service. Example: If the lowest available delivery option for your order and for the delivery address was £2.99 and you selected a delivery option that was £3.99, you will be refunded only for a maximum of £2.99.

Unwanted goods must be returned unused and in good (as new) condition. By returning goods to us, you acknowledge you will be forfeiting any multi-buy discounts or voucher discounts you originally received. Bennett Cards Ltd cannot be held responsible for tracing or reimbursing the costs of any goods which you return but that fail to be delivered to us. Therefore, when returning any goods to us, please ensure that a) the parcel is securely packaged and clearly labelled with our correct address, b) the proper amount for postage is paid on the parcel (N.B. DO NOT send using 'Return to Sender'.) If goods are sent back to us without the proper postage, this will be charged to you, and c) that you obtain a tracking number and/or "Proof of Posting" receipt, or preferably send using "Recorded Deliver" or "Special Delivery". The cost of sending back to us unwanted goods other than faulty items, will be borne by you, the one who purchased the goods. You will be responsible for tracing items lost in the post (using your tracking number and/or "Proof of Posting", "Recorded Delivery" or "Special Delivery" receipt) while being sent back to us.

Returning “Sets”: A Set is defined as an item purchased for a single price which contains other individual products. For example Go Bags, a notepad and pen set, etc. When returning a Set, you must return all the products that were included in that set. If you failing to return all the products we reserve the right to, at our discretion, either a) refuse to refund you for that set until all the products are returned to us, or b) refund you for the set minus the full listed price for the missing products.

Returning Damaged Goods:
This includes goods where the description was incorrect ("Not as Described") (see "Prices, availability & Description of Goods"). Products that arrive damaged, or had an obvious inherent fault ("Damaged Goods") can be returned to us. You must contact us immediately (as soon as reasonably possible), but within a maximum of 14 days after receiving your order.


Returning Broken Goods:
If a product breaks while being used for it's intended purpose within the limits of its intended us ("Broken Goods"), we will accept a return within 12 months of the product being delivered.

When returning Damaged Goods, Broken Goods or products Not as Described within the stated time limit above, we will cover the cost of return postage by giving you either a "Freepost" address, a pre-paid return label, or by refunding you the cost of returns postage in the case that you paid for returns postage yourselves. In this latter case, you must contact us first to agree the amount of return postage we will be refunding. By returning products to us without first contacting us and agreeing on the cost, you are agreeing to cover the returns cost yourself.

You have a right to return faulty goods in line with the Consumer Rights Act 2015; however, where these faults are discovered immediately after receipt of the goods, these should be returned immediately. You should make contact with us immediately explaining the problem. Your statutory rights are not affected regarding faulty goods. Where you feel that goods are faulty; for direction on how to proceed, please contact us BEFORE returning the items.

Exchanging Products:
We cannot usually exchange products. We can only accept returns for a refund as described above. You will then need to order / re-order any products on a new order.
Under certain circumstances, and at our discretion, we may send out replacement products before we receive back the original item ("Original Item"). When this is the case, we will add the replacement on to your account as an additional order with the value outstanding. The replacement product stays property of us until the Original Item is returned to us in the appropriate condition, or -if you keep both items- until both items are paid for. If, within 14 days, an Original Item is not returned or the replacement paid for, we reserve the right to seek payment. In this case, you agree that the outstanding amount can be taken from either a stored card on your account, or from the original payment method.

You will be refunded once the items are returned to us in good condition within fourteen calendar days of cancellation.

When placing an order online, you have the option of storing the credit/debit card used for payment. When making payment, if you either check (or leave the check box checked) on the payment page, you agree that we may store a card for your future use. CSV codes are never stored by us. Card details are not stored by us, and instead we use a card token provided by the payment provider. You agree that it is your responsibility to keep your Bennett Cards account secure, and that allowing access to your Bennett Cards account also provides access to your stored card. You agree that we are not responsible for how your card is used by anyone who is logged in to your account. You agree that you are happy with your card being available for use for online orders, for covering outstanding amounts on your Bennett Cards account, for telephone orders, or in any other way mentioned in these terms. You may remove a stored card by contacting us, or from the payment page when placing an order.

We reserve the right to add, remove, or modify discounts to our customers. Discounts given for purchases made online are given due to the fact that time is not used as would be the case in taking phone and postal orders. Therefore, such discounts will be declared null and void if you later request that your order be modified in some way. While we attempt to make our various offers and discounts available to all our customers, we cannot guarantee that we will be able to make all customers aware of these offers in time for them to be used.

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Vouchers provided by and through us cannot be used in conjunction with any other voucher. Multiple vouchers can never be accepted. Such vouchers are only valid within the time given on the voucher and/or website, catalogue.

As information on our Site is provided free of charge, we do not accept liability for it. We will not be liable to you for any indirect or consequential loss, loss of profit, revenue, or goodwill, or personal harm or injury arising from your use of our Site or information on our Site.

You agree that English law shall apply to these terms and to submit to the jurisdiction of the English courts if a dispute arises. We aim to ensure our Site complies with English law but not laws of any other country. If there is anything on the Site that you are not allowed to access or see under laws to which you are subject, cease using the Site immediately.

Any formal legal notices should be sent to us by email via our website at www.bennettcards.co.uk, and write to PO Box 184 Darwen, BB3 9BA England) i.e. by e-mail confirmed by post. Failure by us to enforce a right does not result in waiver of such right. You may not assign your rights under this agreement. (We may amend these Terms at any time by posting a variation on our Site).

Bennett Cards Ltd guarantee our commitment to respecting and protecting your online privacy. This includes your need and your right to know what we do with the personal information you share with us. It also guides our company�s policies regarding the management of this data, including how the information is collected, processed, and for what purposes. �Bennett Cards� refers to the web pages. By accessing this website you are consenting to the way information is collected and used, as described within this Privacy Policy. In return, Bennett Cards Ltd gives the commitment that we will use the personal data you provide only in ways that are compatible with the following Privacy Policy. The collection of information: Every time you log on to our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.

Bennett Cards Cookie Policy: Understanding how and why we use cookies: We use cookies on our site (and on any other subsidiary site: all our other sites are subsidiary to this one,) to create the most secure and effective website possible for our customers. Among other things, cookies allow you to log on to allow you to order from us via the internet in the easiest and most efficient way.
Bennett Cards Ltd may request to store cookies to your computer. Cookies are small pieces of data that are stored in your compter. Cookies cannot read the files stored in your computer, nor can they gather information from you. We use cookies to aid in the fuctionality of the website such as (but not limited to) allowing you to log in, add items to your cart etc. We also use cookies to help monitor the traffic on the site for security and improvement purposes.
Please note: Bennett Cards Ltd does not sell the information, nor does it change your computer settings. You can reset your browser to refuse cookies or to notify you when a cookie is sent, although doing this may interfere with the quality and speed of your browsing experience, since some features will not work as they were meant to.
We use a session cookie to remember your log-in details and what you have put in your shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

Personal data is held in accord with the UK Data Protection Act. We will not pass on to third parties any of your details. The details that you supply to us will be used only in connection with our business with you, which would include the sending of information to you about new products etc. When you register an account with us, you will be passing your personal data over to us. We will to our utmost to 1) keep this safe; 2) only use this data for necessary purposes as outlined in the GDPR and ICO rules. When you place an order with us, we will store data to help us fulfill your order. We will also keep this information for a reasonable period of time for the following purposes: 1) Enable us to deliver your order, or contact you regarding your order if necessary; 2) Enable us to deal with an returns, complaints, payment chargebacks or similar issues; 3) To keep records for legal reasons such as for tax purposes, accounting purposes, anti money-laundering purposes and other such legal reasons; 4) For the benefit of the customer: ie to be able to check back on past order, to benefit from Reward Points etc. We keep customer records only for as long as necessary. Therefore, in line with point 4 above, we will keep a customers account open, and all the records within that account such as the email address, phone number, delivery addresses, order details etc indefinately so that the customer has access to their information unlesses the customer requests that their information be removed. In such case, personally identifiable information will be removed, unless this fall within 3 years of their latest order and/or transaction, in which case we will keep hold of the information until a further request is issued after the 3 years has passed. This is for the purposes laid out in point 3. https://ico.org.uk/media/for-organisations/guide-to-the-general-data-protection-regulation-gdpr-1-0.pdf

Registered in England - number 5191099

VAT No. 945 3024 35

Registered Office: C/O PM&M, Greenbank Technology Park, Challenge Way, Blackburn, BB1 5QB

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